Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

Everhelp is a team of professionals creating fast-growing outsource support service for more than 40 products all over the world. We are always looking for optimistic, proactive candidates who would not only possess substantial field expertise but would also empower the growth team with a relentless drive to turn ideas into actionable hypotheses and then into working business solutions.

Now we are looking for Customer Support Representative to be the first contact point for our customers providing excellent support to them.

Our client a global leader in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to 500.000 personalized products daily, reaching millions of customers through 20+ of our own online shops and 1,000+ external shops.

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!

Your Day-to-day responsibilities:

  • resolving all inbound and outbound support requests according to our internal guidelines
  • support work via e-mail, chat and phone
  • escalating tickets to mentors and team leaders if necessary
  • giving feedback on processes and ideas to improve customer satisfaction
  • special tasks optional for experienced agents (e.g. Social media support, reputation management,...)

Preferrable Background:

  • Proficiency in the German language, as well as fluency in the English language B1-B2 level, is required.
  • Promising multitasking abilities to keep up with the pace of our dynamic workplace.
  • The confidence and independence to manage your time effectively while collaborating seamlessly with your colleagues.
  • The ability to work with minimal supervision allowing you to bring your unique talents to the table.
  • Strong computer skills to keep up with our technology and processes.
  • An ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit.

What do we offer?

  • Work in a team of professionals and with an audience of more than one million a month;
  • Philosophy and conditions for your continued growth and development;
  • Large space for the involvement of their own ideas and influence on the product.
  • Large electronic library and access to fee-based online courses and conferences, internal talks and workshops.

Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.

Submit your resume and join our team!