Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
We are currently seeking an Сustomer Support Specialist for a full-time contract position from October to February.
Our client is a global leader in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to 500,000 personalized products daily, reaching millions of customers through 20+ of our own online shops and 1,000+ external shops.
You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!
Your future responsibilities include:
- Resolving all inbound and outbound support requests according to our internal guidelines,
- Support work via e-mail, chat and phone,
- Escalating tickets to mentors and team leaders if necessary,
- Giving feedback on processes and ideas to improve customer satisfaction,
- Special tasks optional for experienced agents (e.g. Social media support, reputation management, etc.).
Needed experience & skills:
- Proficiency in the German language (B2/C1), as well as fluency in the English language B1-B2 level, is required,
- Promising multitasking abilities to keep up with the pace of our dynamic workplace,
- The confidence and independence to manage your time effectively while collaborating seamlessly with your colleagues,
- The ability to work with minimal supervision, allowing you to bring your unique talents to the table,
- Strong computer skills to keep up with our technology and processes,
- An ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit.
Work with EverHelp is about:
- Ability to work fully remotely,
- A professional team of specialists who are ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
- Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.