Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and a venture capital fund.

Flyer One Ventures
is a venture capital fund made by entrepreneurs with an unparalleled track record and practical experience in building large international digital businesses from Ukraine. We invest in seed-stage startups founded by exceptional founders from Central Eastern Europe. In addition to financial investment, we provide a wide range of practical support activities in business building and fundraising from the Investment Team.

Currently, we are looking for a full-time remote Customer support specialist (non-Genesis) in product company IntellectoKids.

IntellectoKids
is one of the world’s largest developers of educational apps for children from 3 to 7 years old. The company’s apps are in the Top 10 in the Kids 5 & Under category in the App Store in 40 countries, including the United States.

About you:

  • experience in customer support from 2 years;
  • experience in working with user requests through the Zendesk system (or equivalents);
  • user interview experience;
  • English level - Upper-Intermediate or higher.

What you will do:

  • regular and timely responses to user requests through customer communication systems, reviews in stores, in chatbots on the site;
  • independent (if possible) solution of user problems with access to content by subscription, subscription sharing;
  • registration of tickets for checking bugs from user reports;
  • conducting face-to-face (audio/video) CustDev user surveys to identify their requests, design and presentation of the results to the team.

What we offer:

  • remote full-time work from anywhere in the world;
  • 100% paid 28 calendar days of vacation, full compensation for unused vacation days at the end of the year;
  • well-structured processes, without night rush jobs;
  • the opportunity to become part of the best team in its segment.

Join us!