About OBRIO
OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. We specialize in developing mobile applications and web products. Our team consists of more than 120 talented professionals whose ambitions and striving for success help us build the best products on the market. Currently, the OBRIO team works remotely from various locations in Ukraine and 12 other countries.
About Nebula
Our flagship product Nebula has over 20+ million downloads worldwide. It has been ranked as the № 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times. Nebula is a global multifunctional platform for astrology lovers created to inspire people in finding their way to happiness.
Here are some details we would like to share with you:
- Our core product Nebula is #1 in its niche in terms of downloads and revenue targets;
- Nebula has more than 20 million downloads;
- 300+ thousands DAU;
- Users from 50+ countries;
- 4.8 - our average App Store rating (with more than 215 thousand ratings).
Who we are looking for?
As we continue to expand globally, we are looking for a responsible Live Chat Manager who will work on a schedule of 4 working shifts and 2 days off. You can choose between day shifts (15:00 to 23:00) and night shifts (23:00 to 7:00).
Please note that all communication regarding the selection process for this position will be conducted via email. Therefore, please do not forget to check your EMAIL regularly.
What does the online chat management team do?
We are developing a platform for consultations in the field of astrology and wellbeing. Our experts do socially valuable work. People often lack communication, confidence in the future, support and motivation. Often people just want to pour their heart out and hear that everything will be alright. We help people from all over the world to cope with different life situations using astrology, spiritual practices, emotional intelligence as well as coaching tools.
In fact, our consultations help people to look at the situation differently, giving them space for reflection. After receiving insights, a person can find meaning where they had not noticed it before. Our counseling adds optimism and new meaning to people's lives, since for many people, talking is a great way to cope with psycho-emotional tension. In addition, our consultations increase clients' self-esteem, which has a wonderful effect on their everyday life.
Your impact:
- Providing consultations for customers of the WEB-site via live chat using the tools of astrology, tarot, esotericism, coaching and spiritual practices;
- Providing empathetic and responsive service to meet the needs of our customers;
- Contribute to the team achievements and company goals.
About you:
- You have strong intermediate English proficiency or higher: in particular, competent writing skills are required;
- You are interested in and knowledgeable about astrology, tarot, esotericism, mindfulness, and life coaching. They are all used for quality communication with our users. If you feel that your knowledge is insufficient, we provide training, a knowledge base with described flows for different cases and guides on all tools, and our experts and mentors will consult and accompany you in the early stages.
- You have excellent communication and emotional intelligence skills;
- You are confident in using PC and computer programs;
- You can type in English quickly – 35 words per minute;
- You are attentive, persistent, and responsible.
It will be great if you have:
- Commercial/volunteer work experience in call centers, psychological support services, social work fields, chat operator positions;
- Life coaching certification/education in a field of psychology;
- Knowledge and/or experience working with vulnerable individuals requiring support;
- Confidence, enthusiasm, and ability to manage work load;
- Desire to develop knowledge and skills.
Working at OBRIO is:
- A great opportunity to start your IT career from scratch;
- A good compensation that allows you to focus on project development and your professional growth to Shift Lead or Team Lead;
- A flexible work schedule;
- A strong professional team – you will have the opportunity to share knowledge with colleagues and gain new experience;
- The opportunity to improve your English language skills and also learn and develop professionally;
- Interesting and challenging tasks. We love those who are not afraid to step out of the box 😉
Let's team up and reach for the stars together!
More about us on social media: Facebook, Instagram, LinkedIn.